Terms & Conditions

These Terms and Conditions apply to purchases made through the Florena Boutique website.

For any questions regarding these Terms and Conditions, please contact us at Info@florenaboutique.com.

1. Applicability

By placing an order with Florena Boutique, you agree to these Terms and Conditions.

These Terms and Conditions apply alongside any rights and remedies you may have under the Australian Consumer Law and other applicable laws.

Nothing in these Terms and Conditions is intended to exclude, restrict or modify any consumer rights that cannot lawfully be excluded.

2. Product Information

We take reasonable care to ensure that product descriptions, photographs, colours, sizing information and other information displayed on our website are as accurate as possible.

However, minor differences may occur due to factors such as screen settings, lighting, manufacturing variations or updates to product information.

Where an error is identified, we reserve the right to correct the information.

Nothing in this section limits your rights under the Australian Consumer Law where a product does not match its description or otherwise fails to meet an applicable consumer guarantee.

3. Orders & Payment

Orders will generally be processed once full payment has been successfully received.

Available payment methods will be displayed during checkout and may vary depending on your location or payment provider.

After placing your order, you will receive an order confirmation at the email address provided during checkout.

We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, stock availability issues or incorrect product information.

If we cancel an order after payment has been received, the relevant amount will be refunded.

4. Processing & Delivery

Our standard processing time is approximately 1–3 business days.

Estimated delivery time after dispatch is generally 3–7 business days, depending on your location.

Orders may be fulfilled and dispatched from one of our international fulfilment partners.

Delivery times are estimates and may occasionally be affected by public holidays, customs processing, peak shopping periods or circumstances outside our reasonable control.

If an order cannot be supplied within the stated or otherwise reasonable timeframe, we will provide an appropriate solution in accordance with applicable Australian Consumer Law.

Please refer to our separate Shipping & Delivery Policy for further information.

5. Returns, Refunds & Cancellations

Our returns, refunds and cancellation procedures are explained in our separate Return & Refund Policy.

Our voluntary return policy operates in addition to your rights under the Australian Consumer Law.

Where a product is faulty, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a remedy such as a repair, replacement or refund depending on the circumstances.

6. Delivery Issues

Customers are responsible for entering accurate and complete delivery information when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible at Info@florenaboutique.com.

Once an order has been processed or dispatched, we cannot guarantee that delivery information can be changed.

If tracking information indicates that your parcel has been delivered but you cannot locate it, please contact us so that we can review the delivery information and, where appropriate, investigate the matter with the carrier.

Nothing in this section excludes or limits any rights or remedies available under the Australian Consumer Law.

7. Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Products sold by Florena Boutique must comply with the consumer guarantees applicable under Australian law, including requirements relating to acceptable quality, fitness for purpose and correspondence with their description where applicable.

Your rights under these consumer guarantees are separate from and additional to any voluntary warranty, return period or other benefit offered by Florena Boutique.

8. Limitation of Liability

To the maximum extent permitted by law, Florena Boutique will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

However, nothing in these Terms and Conditions excludes, restricts or modifies any liability, right or remedy that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

9. Intellectual Property

Unless otherwise stated, the content displayed on the Florena Boutique website, including text, photographs, graphics, branding, logos and website design, is owned by or licensed to Florena Boutique.

This content may not be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission, except where permitted by law.

10. Complaints

If you have a complaint or concern regarding an order, product or our service, please contact us at:

Info@florenaboutique.com

Please include your name, order number and a clear description of the issue.

We aim to respond to complaints within 5 business days.

We will endeavour to resolve complaints fairly and in accordance with applicable Australian Consumer Law.

11. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our business, website or applicable legal requirements.

Any updated Terms and Conditions will apply to orders placed after the updated version has been published on our website.

Changes will not remove rights that have already arisen under an existing purchase.

12. Governing Law

These Terms and Conditions are governed by the applicable laws of Australia, including the Australian Consumer Law, and any other laws that apply to the transaction.

Nothing in these Terms and Conditions limits any rights you may have under mandatory consumer protection laws.

13. Contact

For questions regarding these Terms and Conditions, please contact:

Florena Boutique
Email: Info@florenaboutique.com