Shipping policy
Shipping & Delivery
At Florena Boutique, we aim to process and deliver your order as quickly and accurately as possible. Below you’ll find everything you need to know about our shipping and delivery process.
Processing Time
Orders are processed within 1–3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your parcel.
Delivery Time
Our average delivery time is 3–7 business days, depending on your location.
Please note that during busy periods, public holidays or circumstances outside of our control, delivery may take slightly longer.
Shipping & Fulfilment
Orders may be fulfilled and shipped directly from one of our international fulfilment partners.
Depending on your location and local regulations, customs duties or import charges may apply. Any applicable charges are the responsibility of the customer.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase. Costs may vary depending on your location and selected shipping method.
Delivery Responsibility
Please ensure that your delivery address is entered correctly when placing your order.
If you notice an error in your address, please contact us within 24 hours of placing your order. Once an order has been processed or dispatched, we may no longer be able to make changes.
If tracking information confirms that your parcel has been delivered, Florena Boutique cannot automatically be held responsible for parcels that are subsequently lost or stolen.
If you experience any issues with your delivery, please contact our customer service team and we’ll be happy to assist you.
For any questions regarding shipping or delivery, please contact us at: